FAQs

Rucksack Pro-Tector

Q ~ How do I ensure that I order the correct size Rucksack Pro-Tector to suit my Rucksack?

A ~ The Only way to be 100% sure that you are ordering the correct size Rucksack Pro-Tector to suit your rucksack is to pack your rucksack with pillows / cushions or the like and measure it and then compare the measurements with the sizes that I have promulgated on my site.

Rucksacks really vary in their design, some are tall and thin whilst others are short and fat, Some people then strap Extra items on the outside of their Rucksacks, So my sizes, although Generous are for general guidance.

Q ~ My Rucksack is considerably shorter than the nearest sized Rucksack Pro-Tector that fits the circumference, How can this best be secured?

A ~ As per illustrations to left, On arrival at the airport, put your Rucksack inside the Rucksack Pro-Tector and pull up the draw-cord to leave an equal length on each side.

Thread your padlock through the brassed eyelets and secure (I prefer the pong stapled padlocks for ease of use)

As tightly as possible roll up the excess material with the padlock inside keeping the two lengths of draw-cord visible

Thread the two visible lengths of draw-cord trough the handle so that the left goes to the right and the right goes to the left and secure around the handle with a bowknot.

Your Rucksack is now safe and secure inside your Rucksack Pro-Tector and you are ready to check-in

Q ~ If I order the wrong size Rucksack Pro-Tector can I exchange it for a different sized one?

A ~ Yes, What I usually suggest here is that you return your original order to us and as soon as I receive it (In original condition) I will dispatch you your replacement. The only thing I request is the cost of the postage.

However if you are tight on time and need the replacement in a hurry then another option that I offer is that if you buy the replacement size you need from my on-line shop page, I will then dispatch this and as soon as I receive your order and then as soon as I receive your returned Rucksack Pro-Tector (In original condition) I will issue you your refund (less the postage costs as mentioned above)

Q ~ I am in heading off on my trip soon and need my Rucksack Pro-Tector(s) in a hurry, How long does it take between sending in an order and you dispatching it.

A ~ I usually dispatch orders on the same day as I receive them, especially if I receive the order before mid-day on a weekday, but I also dispatch on Saturday mornings. Please read my testimonials page where the speed of delivery is often commented on.

Q ~ I am in heading off on my trip soon and need my Rucksack Pro-Tector(s) in a hurry, Do you offer a guaranteed delivery service ?

A ~ For UK customers I offer Guaranteed Next Day Delivery (Orders received after Friday mid-day will normally be dispatched Saturday morning and after Saturday morning orders will be dispatched Mondays for delivery Tuesdays, then next day deliveries until Thursday, Orders dispatched on Fridays will be delivered by Monday) To provide this service I make an additional charge; please see the bottom left-hand button on my online shop page.

For customers living outside UK I cannot offer a guaranteed delivery service but can offer a priority service called Royal Mail Air-Sure, Different destinations have different estimated delivery times but the service does have a tracking number so you can see the progress of the order as it makes its way to you.

If you want the priority Royal Mail Air-Sure service and live in Europe then please see the bottom right-hand button on my on-line shop page, If you live outside Europe and want the priority Royal Mail Air-Sure service Please use both right and left-hand buttons

Please note, this charge is per Order and not per Item

Q ~ Are Rucksack Pro-Tectors Waterproof?

A ~ Although Rucksack Pro-Tectors are manufactured using strong waterproof material; I do not sell them as waterproof.

I do sell them as water-resistant, What I mean by this is that under normal circumstances, as long as the Rucksack Pro-Tector is securely closed, things inside will stay dry, but if. you immersed it in water then it would leak ! Although the seams are taped from the inside water will eventually migrate in trough the stitching holes.

Having said that, I have used my own Rucksack Pro-Tector in its secondary function, as a water resistant liner inside my rucksack on many occasions whilst trekking in UK, Nepal and Spain (One of my treks in Spain was 1,000K alone) and everything inside has always remained bone dry.

Q ~ Are Rucksack Pro-Tectors available anywhere else other than on the Internet?

A ~ No, I am Sorry to say that Pro-Tector is entirely web based, The main reason for this is that to sell through an outlet would mean that the prices that would have to be charged are just not viable, as outdoor shops usually buy there stock in wholesale and then double the price for retail, because I am only a small manufacturer and have my products made in Nepal and therefore have to have everything air-freighted back to UK this is not possible.

Please read the About Us page for more details on why I manufacture my products in Nepal

Q ~ Is the Rucksack Pro-Tector lockable?

A ~ Yes ~ The Best way to lock your Rucksack Pro-Tector is by using a long stapled padlock which you will find at any good ironmonger or locksmiths. If you Really fill your pro-tector then another method is to use a cycle lock which you will find available from any good cycle shop.

Q ~ If I choose not to use my the Rucksack Pro-Tector as a water resistant liner what size does it compress down to?

A ~ The Rucksack Pro-Tector rolls up and then goes into a small stuff-sack (Supplied) measuring approximately 260mm (10 inches) in length by 300mm (12 inches) in circumference.

Q ~ Is the Rucksack Pro-Tector fitted with zips?

A ~ No the Rucksack Pro-Tector does not have zips, This is a deliberate design feature as I strongly believe that zips are a weak point. However The Rucksack Pro-tector does have a row of Brassed eyelets around the top, These eyelets take a draw cord and were also specifically designed to take a padlock.

Q ~ Does The Rucksack Pro-Tector have a shoulder strap?

A ~ No ~ The Rucksack Pro-Tector does not have a shoulder strap, It was designed with the intention that the user takes their rucksack to the airport on their back (Which is a far better carrying system than a shoulder strap) then when it is time to check in they simply pop their rucksack into The Rucksack Pro-Tector, this Usually enabling them to check it in as normal luggage and not at the Limited Liabilities desk, This saving time as well as helping ensure that your rucksack gets to its destination Safe, Dry and In One Piece,

Pro-Tector Wallet

Q ~ Why do you not make the Pro-Tector Wallet a little smaller?

A ~ The reason that the Pro-Tector Wallet is this size is that it will comfortably hold a standard (E.U.) passport. This is a deliberate design feature.

The Document / Valuables Pro-Tector Pouch

Q ~ Do things kept inside The Document / Valuables Pro-Tector Pouch remain dry or does perspiration migrate through.

A ~ Although Document / Valuables Pro-Tector Pouches are manufactured using strong waterproof material; I do not sell them as waterproof. i.e. the zips are not waterproof. However perspiration rarely migrates through into the inside of the pouch because it has a double layer at the rear, which also forms an additional outside pocket.

Also the Document / Valuables Pro-Tector Pouch is Designed specifically to be either worn over or under your clothing, Its flat construction means that you can comfortably sleep whilst wearing it (when you are staying in dormitory accommodation) and as it is flat it hardly shows under your clothing. OR If you prefer you can wear it above your clothing and All your travel essentials are easily to hand. The Strong webbing waist-band will take a camera pouch, this enabling you to keep your hands free.

I tend to wear my own above my clothes in the daytime as I have a digital camera hung on one side and a 35mm compact hung on the other side, then in the evening I wear it next to my skin, so all my valuables are out of site and hopefully out of any rouges mind !!